This is a representative composite case study based on common SME environments. It is not presented as a named client claim.
The challenge
A growing online retailer had separate suppliers for devices, website hosting, payments and Microsoft 365, but no single view of security ownership or recovery priorities.
The security approach
The representative programme maps critical services, assigns supplier responsibilities, adds MDR, validates Microsoft 365 recovery and creates an incident and communications plan.
The outcome
Management gains a joined-up view of cyber dependencies and can prioritise the controls that preserve order processing, customer communication and finance operations.
Start with the revenue path
For e-commerce businesses, resilience work begins by mapping how customers order, how staff fulfil, how payments reconcile and how the business communicates when a supplier fails.